To program the Schedule action, you must set your weekly work hours. The Holiday schedule is optional; it's used to route callers by month and day of year.
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Parameter/Button |
Description |
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Day, Start/End Time, Action |
Lists the on-hours entries for week days. Click Delete to remove the entry from the list schedule. |
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DAY OF WEEK |
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Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday |
Select the days of the week you want to program. The hours programmed will apply to all days selected. |
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START TIME |
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Start Hour/Min (AM/PM) |
Select the time your work day begins. |
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END TIME |
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End Hour/ Min (AM/PM) |
Select the time your work day ends. |
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Add |
Click to add the new entry to the schedule. |
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Parameter |
Description |
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Name |
A user-defined name for the holiday schedule entry. |
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Start/End Date/Time |
Shows the date and time the holiday starts and ends. |
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Reoccurrence |
Indicates whether the holiday occurs on the same date and time every year. |
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Action |
Click Delete to remove an entry from the schedule. |
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Name |
(Field) Enter the name of the holiday (e.g., Christmas) |
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FROM: |
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Date |
Click the Calendar icon and then select the date on which the holiday starts. |
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Hour/ Min/AM/PM |
Select the time that the holiday starts. |
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TO: |
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Date |
Click the Calendar icon, and then select the date on which the holiday ends. |
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Hour/ Min/AM/PM |
Select the time that the holiday ends. |
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Reoccurrence |
Select if the holiday occurs on the same date and time every year. |
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Add Holiday |
Click to add the new entry to the schedule. |